Through consultation with its customers, the company has built seven desired outcomes that directly feed into the six aforementioned strategic business objectives. These outcomes include providing customers with safe and clean drinking water, ensuring there is enough water, protecting people from the environment and sewer flooding, protecting and continuously improving water supplies, understanding the impact on the environment and providing customers with the expected level of service. There are a number of business units now collaborating to achieve these objectives. Service delivery ensures Yorkshire water is easily contactable and end users receive clean water and can dispose of their waste water safely. Working alongside that business unit is the Asset Management function, which makes sure the assets are fit for purpose and identifies where the company needs to invest. Naturally this unit has played a central role in where the company will be investing.8 billion in the next five years. The support Services business unit involves hr, communications, health safety, finance regulation and the business Support unit which Barnes spearheads, looking after all the procurement and it systems, business processes and innovations. Head office is located on the outskirts of Bradford and there are various satellite offices throughout the county.
Yorkshire water seeks two partners for.1bn alliance
Their needs are our priority and we works backwards from there. According to the uk customer Service Index we are currently the top customer service provider in the utility sector. Our vision is taking responsibility for the water environment storyline for good, and we have underpinned that vision with six strategic business objectives looking out over 25 years. We developed those business objectives by looking at the 11 externalities we have got coming up in the business, in the water sector and the yorkshire region. They are underpinned by an ethos of delivering better service at lower cost. Our six strategic business objectives are: being a trusted company at a functional and corporate level; making sure everything we do surrounding water is safe from drinking it to walking round our reservoirs and also from a flooding perspective; continuing to be a water -efficient. Barnes cited the 11 externalities as: rising energy costs, rising resource costs, recognising climate change, growing population because infrastructure needs to meet demand, growth in households, skills resource and where the company is getting future skills and talent from, recognising and meeting expectations of the. Laying the foundations Yorkshire water works with the Office for National Statistics in forecasting data, so the organisation is clear on its direction of travel. The disciplined approach is always brought back to the business plan which works on a five year cycle. It currently sits design on the cusp of a brand new regulatory period which runs from 2015 to 2020.
Set out in the companys next business plan leading up to 2020, it will make capital investments which include 50m for water supplies, 180 million to improve the quality. Yorkshire s inland waterways, as well as 220 million to tackle issues such as climate change and population growth. It is a significant commitment for the firm, which serves.3 million customers in the. Yorkshire region through 33,000 kilometres of clean water network and 60,000 kilometres of waste network. These customers are well served by a 2,400 strong workforce who help treat a mammoth.24 billion litres of clean water every day, while at the same time one billion litres of waste water is collected, treated and disposed. Privatised with the entire English and Welsh water industry in 1989, yorkshire, water is now part of the kelda Group which is made up of a number of infrastructure funds including CitiGroup, gic and deutsche bank. Simon Barnes, director of, business, support. Yorkshire, water, said: we have an ideology about customer-centricity where everything starts with the customer.
Yorkshire, forum for, water, customers the group are responsible for ensuring our customers views are fairly reflected in short our business plan and ensure we are meeting the performance commitments we have made to customers. The, yorkshire, forum for, water, customers has a key role in helping the industry regulator, Ofwat, scrutinise our business plans. The, yorkshire, forum for, water, customers is responsible for: - challenging the quality of our customer engagement process - challenging how well our proposed outcomes and outcome delivery incentives reflect our customers views and priorities - monitoring progress against our performance commitments - providing. Find out more here. Yorkshire, water, no Thanks, take me to, web Version. Do you want to read this in our Digital Brochure? Companies, yorkshire, water, by, staff writer. Jan 23, 2015, 10:01am, yorkshire, water, yorkshire, water has announced it will invest.8 billion over the next five years to remain at the forefront of industry innovation.
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